There are absolutely no refunds on custom orders or E-Books. 

Custom Orders Include: All lash kits are customized and made to order meaning that once you have placed your order , it can not be refunded. 

Tweezers/ Lash Supplies: If your order is damaged upon arrival or you have not received your items, please reach out to ( to resolve your issue. In order to get a refund on tweezers and/or lash supplies, merchant will have to receive the products back before issuing a refund.